Eligibility
Refunds apply to cohort fees you have paid to Cloudandai Digital for a scheduled program. Complimentary seats, partner vouchers, and third-party marketplace purchases follow the terms of the issuing party.
Timeframe
You may request a full refund up to 14 days after payment is received, provided the cohort has not started and you have not accessed paid sandbox credentials. Requests received after the cohort start date are assessed for partial refund only.
Full and partial refunds
Full refunds are available within the 14-day window above when no paid materials have been unlocked. Partial refunds may be offered if you withdraw after start but before week three of an eight-week program, typically up to 40% of fees after deducting materials already delivered. After week three, fees are generally non-refundable except where required by law or where we cancel the program.
Non-refundable items
Custom scenario development fees for Floor Team Bundles, printed workbooks already shipped, and third-party exam vouchers (if any) are non-refundable once work has begun or items have been dispatched.
Refund process
Email contact@cloudandai.digital with your full name, enrolment reference, program name, and reason for the request. We confirm receipt within two business days and issue a decision within ten business days.
Processing time and method
Approved refunds are returned via the original payment method within 15 business days of approval. Bank processing times may add several days depending on your institution.
Cancellation by Cloudandai Digital
If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra charge.
Exceptions
We may consider compassionate exceptions (serious illness or bereavement) with supporting documentation on a case-by-case basis. Chargebacks initiated without contacting us first may delay resolution.
Contact for refund requests
Phone 2976 2510 · Street: 8 Coml Tower; City: Chai Wan; State/province/area: Hong Kong; Country: Hong Kong · contact@cloudandai.digital.